Refund Policy
Cancellation
You can cancel a Starter or Pro subscription at any time, without giving a reason, from your account page, which opens Paddle's billing portal, or by writing to support@meteoapi.eu. After cancellation your API key keeps working until the end of the billing period already paid for, and then stops. Nothing further is charged.
Refunds
If you are not satisfied, write to us and we will refund the full amount of the current billing period, no questions asked. We would rather refund than argue about who is right.
Refunds are made without undue delay, to the original payment method. Depending on your bank, the amount is typically visible on your card within 5 to 10 days.
Consumers' 14-day right of withdrawal
If you are a consumer, you also have the statutory right to withdraw from the contract within 14 days of concluding it, without giving any reason. An unambiguous statement sent by email is enough, with details that let us identify you. In that case too we refund the full amount, without deducting anything for the days the service was used.
How to request a refund
Write to support@meteoapi.eu from, or naming, the email address of your subscription. No form and no reason are needed. We reply within a few working days.
Payments are processed by Paddle, our reseller and Merchant of Record, so the refund itself is issued through Paddle. You may also contact Paddle directly through the link on your Paddle receipt.
Other plans
The Demo and Free plans are free of charge, so there is nothing to refund. Enterprise agreements set their own terms.
The full terms of the service, including this policy, are in our Terms and Conditions, sections 7 and 8.